Terms Page

ToffeeWorld Terms and Conditions -
ToffeeWorld is a trading name of Toffee Heaven Ltd, a Traditional Sweet Shop and American Sweets, Candies and drinks, Sodas plus Sweets and Treats from over 50 countries from around the World!
We only offer delivery service within the United Kingdom.
Terms and Conditions
Please read the following carefully.
CORONAVIRUS UPDATE.
We are still open for Business.
(current min order is £10.00 + p&p)
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Due to incredibly high demand, all orders may take 1-4 working days to be despatched. Thank you for your patience. We will still try to prioritize all urgent then standard deliveries the best we can but please allow for delays.
Please note that we don't use refrigerated transport and no refunds can be given for heat-damaged stock. Bear this in mind when ordering goods such as chocolate which may be vulnerable to damage through exposure to heat.
We may also hold back and delay shipping any orders which are high value or large amounts of any items ordered which are vulnerable to Hot Weather conditions.

SHOP OPENING TIMES
We have now closed our direct Shop to walk-ins during the week and currently only opening to walk-in customers on Saturdays between 1 pm - 4 pm until further notice but our online service from this website will remain in operation so we can concentrate on getting orders out to our customers safely and as quickly as possible.
Thank you for your support and continued valued custom during these difficult times.
Stay Safe.

Your use of the www.allsorts4u.co.uk | www.toffeeworld.co.uk | www.toffeeheaven.co.uk websites Part of Toffee Heaven Ltd and purchase of the products (or services) ("products") on it means that you agree to these terms and conditions ("Terms").

Shopping with www.toffeeworld.co.uk

You can order products online via this website.

When you place an order for a product in any of the ways described above ("order") you are offering to buy it for the price stated, subject to these Terms.

When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically (subject to you providing your correct valid email address) so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and select, pack, process your order and book the courier then contact you with a further email to confirm shipment and delivery details, this order dispatch email will be deemed acceptance.
Allergens
Please add a note in the note/message to the seller box stating any Allergens you feel we need to be aware of when selecting and packing your order
Stock Availability.
Please check our listing description to view the ingredients/allergen advice and any warnings and email before ordering if you require us to re-check any product.
Also please note that we stock many products containing and including all types of Nuts, Wheat, Soya.

If any of your ordered products are unavailable we will either replace them with a similar product or brand if it's only a small amount or we will contact you to offer an alternative product and/or inform you we are low or out of stock on your ordered item/s - Please be advised when you require a large amount of the same product that it is best to email us before ordering to check our stock levels as we also sell directly from our shop/s and other online platforms and websites.
Special stock/product requests
PLEASE NOTE!
Do not place any orders and add notes requesting certain flavours, colours of any product especially when it comes to items such as Pez Toys please do not request certain toys or cancel or not send an order, you can add your preferred toy and we will send this if available but if not we will send a toy dispenser from the same range - if you have any special/important requests please phone (01492-338330) or email us to check stock availability before you place your order or it may delay dispatch for several days.

All new orders are deemed separate and each is treated individually.

www.allsorts4u.co.uk / www.toffeeworld.co.uk may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Sweets Packed-Supplied By:

All Sweets Sold Online from this Allsorts4u Retro Sweets Store are packed and supplied from our Toffeeworld Traditional Sweets Shop owned by Toffee Heaven Limited, 42 Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7PA

We do not Manufacture any Sweets or Confectionery Products which are supplied to us direct from either the Manufacturers or Wholesalers.

Hot weather
Any heat-sensitive items shipped in hot weather are entirely at your own risk, and we cannot replace items that melt or are otherwise heat damaged in transit. However, to help you mitigate the risk we offer a faster 1-3 working day delivery service to help your goods reach you swiftly which are still sent at your own risk and we cannot accept any returns for goods damaged/affected by the very warm weather conditions.

DELIVERY INFO

Allsorts4u.co.uk / Toffeeworld.co.uk delivers to destinations inside the UK ONLY.

You will be notified of the delivery costs automatically before you submit your credit card details which are clearly shown on our checkout page with a guide price shown on the basket page.

UK orders under 3kg in total parcel weight are usually dispatched by Royal Mail 24 or 48 services and over 3kg in total weight are usually dispatched by Royal Mail fully tracked or another courier servicer. Our couriers may require a signature and operate between 8 am and 6 pm on weekdays only, so please specify an address where someone will be able to sign for your products between these hours.

You will receive a dispatched email from us the day your parcel is ready for collection from the courier or Royal Mail.

We will make every effort to deliver within the time stated on websites but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-3 days, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost.

Please order from us with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Toffeeworld.co.uk - toffeeheaven.co.uk - www.Allsorts4u.co.uk cannot be responsible for this.

This does not affect your statutory rights as a consumer.
Parcels Returned to us.
PLEASE Check before ordering your delivery address is correct and matches your PayPal/credit/debit card account- Please note that when you fail to provide your correct delivery address and a parcel is sent out wrongly addressed due to your error or if it is returned to us marked addresses refused to accept the parcel then you will be responsible for paying a return postage/delivery fee charge of approx £5.25 (maybe much higher if its a large weigh parcel or coming from remote areas.)
You will also be responsible for any re-sending p&p delivery charges of your parcel if required to re-send to your original address, if a different delivery address is required you will need to re-order under that delivery address.

DELIVERY TO REMOTE AREAS OF THE U.K

such as the Scottish Islands and the Channel Islands and Ireland-

Delivery to remote postcodes/N.IRELAND Parcels and / Scottish / Shetland Highlands / Jersey/Guernsey Etc other remote areas you may need to select this more expensive delivery option for remote areas but always best to check with us before you place your order to avoid any delays and/or surcharges.

Please note delivery to remote areas may take several days longer than shown - if urgent phone to check current shipping/expected delivery times.

If you fail to select the remote delivery option and your address is a remote area this may result in longer delays well we issue you an additional pay pal invoice to pay the shortfall plus an admin charge and/or cause delays shipping another service if we find another courier service to send your parcel.

Please do not place any orders if your delivery address is outside the UK.

PLEASE NOTE: For Parcels Over 2kg (packed) Shipping to the UK does not include N. Ireland And most remote Highlands and Islands.

and also excludes the following postcodes: IV1-56, KW1-3,KW1 4HW KW5-14, KW15-17, PA20-49, PA60-77, PH17-26, PH30-42, PH49-50, ZE1-3, HS1-9, BT, IM1-99, TR21-25

MISSING ITEMS/DELAYED ORDERS/ Damaged/faulty goods

On arrival of your order please check full contents of items straight away and report

Any missing items or incorrect orders or any damaged goods must be reported to us via e-mail asap within 7 days of receipt, please do not destroy any damaged or incorrect orders until we have replied as we may require items to be returned.

You must allow up to 14 days from your order date for any items/orders to arrive before we can offer any refunds/replacements to be sent as Royal Mail will not accept any parcel to be lost until 15 working days from the expected delivery date as passed.

Please also note that we cannot be held responsible for any parcel/goods/order that does not arrive in time for your required event/time frame or is delayed/lost in transit - we cannot offer any compensation for any of your out of pocket costs other than to offer a full replacement or a full refund in the event of your parcel not arriving after the couriers set claims time frame.

All the above does not include excluding your statutory rights.

Please make sure if you place your order that someone is available between 8 am-8 pm Monday-Sunday at your delivery address to accept/sign for your parcel and report any failed delivery within 5 days of your confirmation dispatch email.

Please note that we cannot pass any message to any of our courier/delivery service providers to leave your parcels in the garden/backyard/near the bins/garage etc - parcels do need to be delivered to the front door to someone at that address and may also need to be signed for- if this is an issue we strongly suggest you provide a delivery address where someone will be available to accept/sign for your parcel.

We reserve the right to change/use any type of delivery/courier service as we see fit to deliver/ship your parcel - in some areas, we operate our own delivery network which may deliver All 7 days a week between the hours of 8am-7pm and our own network usually cover parts of North Wales usually within the Conwy district and most parts of Greater Manchester and Cheshire areas.

If you see any issues with this please add details in notes to the seller or contact via email phone discuss in more detail.

You can add a note at checkout to deliver your parcel to another house number in your street close to your house/address if you are out but you must confirm the full address.

Item listings/product info/terms

Please make sure you read any listings of any items you commit to purchase so you are fully aware of the item/s you are buying as we cannot accept any replacements/returns if you order an incorrect item to what you are expecting, We strongly suggest you purchase a small weigh out bag/amount of any sweets you have not had before or for some time or another brand as we sell most our weigh outs in small amounts so you do not need to commit to large amounts, this will avoid any disappointment with your purchase if the sweets are not as you remember them to be or if not to your taste.

also please note that some listings/items display the manufacturer's original jars/box/case/packs etc but are not always what you are buying as many of our listings are sold in the form of weigh out bags from the jar/box etc and will not include the original jars/boxes/case or any original packing materials also please be aware that many of our retail sweets are subject to change in colour/taste/size/shape/ingredients without notice/warning as many are hand made traditional sweets which can change per batch made which can effect the shape/texture/colours and/or the ingredients including any sweets which may be/state on packaging/info provided at time of our listings to make any claims such as Halal approved, suitable for vegetarians or vegans, gluten free, nut free, free from any non natural colours or flavours can all be subject to change per batch supplied without notice, we strongly suggest if any of the above are an issue/concern that you check with us before you place your order so we can check the current info/ label/ingredients as goods cannot be returned exchanged after they are dispatched, also the wrappers/packaging/design of packaging is subject to change without notice, also due to new government recommendations introduced July 2010 many sweets are no longer containing artificial colours and/or flavours or some "E" numbers which will and does have an impact on the colour/taste/shape/texture of sweets.

Stock BB4 Dates

Please note that all our sweets are sent out within the product BB4 Dates unless the current stock BB4 Date is displayed in our listing we will send stock within the BB4 Dates which is subject to current stock and the quantity ordered- we try our best to send the best dates possible and usually aim for 1-6 months - however if the BB4 Dates are an issue we strongly suggest you contact us before placing your order to check on our current stock BB4 Dates and add a reminder note to us at checkout in the optional message box provided.

If any of the above is important to your requirement's please check with us for details of our current stock.

Items bought for at today's prices cannot be purchased and then you add notes to request stock to be sent with much longer BB4 dates of request fresh stock delivered several months after your order as prices can/may increase for later stock/batch/longer BB4 dates.

If any product bb4 dates are required to be a set date/bb4 length/time please email/contact us to check before you place your order.

We reserve the right to cancel orders which request long bb4 dates and charge a cancellation fee.

PLEASE NOTE; If your sweets are required to be a certain colour/mix/size/shape etc for any special occasions/events especially Wedding favours/ Valentines/ Anniversary's, Birthdays, Xmas presents etc, please either email us to check your requirements or phone and add notes in your notes to seller option box at the time of your order as we cannot replace products after sent for any of the above reasons unless pre-arranged and approved by our Sales/customer service team.

We strongly advise you purchase any of our sweets in a small weigh out usually available from 113g to try/test before committing to large amounts, in case they are not as you expected due to manufacturers changing recipes etc/wrappers/size/shape/taste/flavours or if they are just not to your preferred taste - this will help avoid any great disappointment as we cannot exchange sweets for any of the above reasons.

Allergen Information for loose foods - new regulations December 2014.

Food allergies and intolerance's - before ordering, please check our product listing description under our Allergy Advice section for full details when this is not available please contact us and we will update the listing and provide you with all the current manufactures products information on any Allergies and Intolerances.

We do not provide info on the sweets packaging unless you request this in advance and we will always provide this service but due to the time involved to produce the info/labels it may delay the shipping dispatch of your order by a day or two and possibly a little longer during busy periods.

For more info on this please email us.
order issues/problems.

Please send us an e-mail from your confirmation of your order e-mail if you have any problems/questions regarding your order placed/paid for and we will reply asap usually within 24 hours. Please do NOT open/break the seal on any weigh out bags/packet/boxes of sweets if they arrive not as you would expect/damaged/crushed/broken etc - please leave full contents in the original sealed bag and e-mail us with full details of any issues/problems and we will address the matter asap.

RETURNS

Please note that in the event your order/goods arrive not as you expected due to our error or is damaged in transit to you and you require a replacement or full refund it will be you that may be required to arrange the safe return of the full original goods in the original packaging via your local royal mail post office or other reliable courier and we strongly suggest you return the goods with proof of tracking/delivery - if the issue is due to our error or damaged in transit we will refund your return postage costs upon there safe return.- you will be informed of our full return process via email upon your request.

Returns and Refunds

We MAY accept and refund unopened items, for certain reasons, within 14 days of delivery, from the following product ranges:

Sweets and Candy
Food and Groceries
Drinks and Soda

We cannot accept any returns for perishable or bespoke goods. This includes:

Sweets and Candy with less than 3 months best before date upon delivery
Food and Groceries with less than 3 months best before date upon delivery
Drinks and Soda with less than 3 months best before the date upon delivery
Gift hampers
Any weigh out bags that are made up to order OR bulk purchases of the same products such as 5 or more of the same product.

Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer unless an error has been made by ourselves.

If you decide to cancel your order and notify us before we have despatched your items, we will refund your payment and cancel the order, this applies to orders under £25 only.
If you change your mind about a product that we can accept for a return (non-perishable goods), or If we receive a cancellation request after your item has been dispatched then you will need to follow the refund process mentioned above. Please note that all returns must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition. Once goods have been returned, we are legally obliged to refund you within 30 days, however, we normally process all refunds within a maximum of seven working days. We will process a full refund minus any original delivery charges.

In the event that your order arrives in a damaged or faulty condition, we are happy to offer a free replacement upon the production of photographic evidence. This evidence is required simply so that we may process a claim with our courier and recover the cost of the damaged goods. we are happy to offer a refund for damaged goods should you wish to return them to us instead.
Quality issues
In the event you are not happy with the quality of your product/s please contact us straight away with details and when possible we will investigate the issue and where goods are found not to be at the usual standard send a full replacement or exchange the goods.
In the event your issue is with quality and the item was sold as short BB4 Dated (less than 2 months) we will investigate the quality of the product but cannot offer refunds or accept returns in some circumstances if a product is deemed unfit for purpose we will offer a replacement or refund.
please retain all; original packaging and product until your issue is resolved.

Heat Damaged Items

Please note that in the summer months there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave our fulfilment centre. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.

Out of Stock Items Ordered

If we are out of stock of any items on your order and your order consists of several items or more We reserve the right to substitute the out of stock item for a similar item/product to the same or higher monetary value of the item bought/out of stock - if you do not want us to do this please add a note at checkout to request we check with you first - If you order large amounts/weight of an out of a stock item we will attempt to contact you before shipping.

You want to cancel your order

If you wish to cancel your order as it is no longer required you will need to do this by replying to your order confirmation email as soon as possible (no longer than 14 days from the order Delivery date) if goods are already dispatched it will be up to you to pay full returns to cost and arrange this within the 21 days from order date, all unwanted items must be returned in unopened in original packing and delivery box.

to cancel or request a refund you will need to send us an email giving your order details and reasons to request your refund/return/cancel request to info@toffeeworld.co.uk

Contact Information

www.allsorts4u.co.uk And Toffeeworld are trading names of Toffee Heaven Ltd Registered in England and Wales Company Number 07691615 - Registered July 2011, Registered office at 42 Abergele Road, Colwyn Bay, Conwy, Wales, LL29 7PA -

email address: Toffeeheaven@gmail.com

Telephone Customer support line - 01492 338 330 (local rate call) (no cold/sales callers)

ToffeeWorld / Allsorts4u / Toffee Heaven Ltd 2021

1. Acceptance of Terms of Use and Amendments.

Each time you use or cause access to this website, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Our Service.

Our website and services are provided to you on and through our website on an "AS IS" basis. You agree that the owners of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

3. Your Responsibilities and Registration Obligations.

In order to use this website, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and may be modified by us from time to time and are available here.

4. Privacy Policy.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

5. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.

6. Your Conduct.

You agree that our website may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this website nor for any error or omission.
You explicitly agree, in using this website or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libellous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this website and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

7. Third-Party Services.

Goods and services of third parties may be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

8. Indemnification.

You agree to

©Toffee Heaven Ltd -
All images text,Design,Artwork,Templates & Images in this item/product listing and any other listings displayed on this web store or any other online platform are copyright protected and must NOT be copied in any way without our permission in writing.
Copyright on pictures and images

PLEASE NOTE: All pictures and images on this website are not public domain. They are all copyright 2007 - 2014 of Allsorts4u.co.uk. owned by Toffee Heaven Limited and should not be copied, reproduced, altered in any way without the explicit permission of Toffee Heaven Limited.

Copyright (c) © 2007 - 2014 Toffee Heaven Limited

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